Wednesday, August 10, 2016

Solution to Error: Black Screen when charger is plugged.

Black Screen when charger is plugged.

Original title: Black Screen
 
Please help if you can, everytime i plug the charger into my Samsung Series 3, the screen goes blank and i can't continue with what i am doing, it was working perfectly fine earlier today, at first i thought it was a safety feature as the battery was fully
charged when it first happened

Solutions to the Problem Black Screen when charger is plugged.

Download SmartPCFixer to Fix It (Free)

Hi,
Thank you for posting your query in Microsoft Community.
You have reported that whenever you plug the charger to the Laptop the screen goes black.
We need more information to assist you with the right resolution.
 
1.      Do you get any error with the black screen?
2.      If yes, what is the error message?
3.      Does it happen only when you plug the charger?
4.      What is the model number of the Samsung s series laptop?
 
Here is what we can try as of now, follow the methods and check if this helps.
 
Method 1: Run power troubleshooter.
a.       Press Windows + W key on the keyboard.
b.      Type troubleshooting in the search tab and press
Enter.
c.       Click View all on left panel.
d.      Click Power, new window will popup.
e.       Follow the on screen instructions.
 
Method 2: Check if you get the black screen even in Safe mode.
Please check in safe mode if it restarts.
 
Step 1: Refer the link to start the computer in safe mode.
http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
 
Step 2: If the issue doesn’t occur in safe mode please
check in clean boot.
 
Please refer the link to place the computer in clean boot.
http://support.microsoft.com/kb/929135
 
Note: After the troubleshooting, make sure to boot your computer to normal mode by following the step 3.
 
 
Method 3: Update the Chipset, BIOS, Graphic and sound drivers from the manufacturer’s website.
a.       Press Windows + X, select Device Manager.
b.      Right click on each driver at a time.
c.       Click Update drivers.
 
 
Hope this helps.
Please get back to us if the issue persists, we are here to assist you.

Manually editing the Windows registry to fix Error Black Screen when charger is plugged.

Caution: Unless you an advanced computer user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

  • Click the Start button.
  • Type "command" in the search box... DO NOT hit ENTER yet!
  • While holding CTRL-Shift on your keyboard, hit ENTER.
  • You will be prompted with a permission dialog box.
  • Click Yes.
  • A black box will open with a blinking cursor.
  • Type "regedit" and hit ENTER.
  • In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
  • From the File menu, choose Export.
  • In the Save In list, select the folder where you want to save the Windows Operating System backup key.
  • In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
  • In the Export Range box, be sure that "Selected branch" is selected.
  • Click Save.
  • The file is then saved with a .reg file extension.
  • You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

Another Safe way to Fix the Problem: Black Screen when charger is plugged.:

How to Fix Black Screen when charger is plugged. with SmartPCFixer?

1. Download Error Fixer . Install it on your computer.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the scan result.

2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.

3. The Repair part is finished, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.


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