Monday, September 26, 2016

dell hard drive failure (who'd a thought) backed up files using windows restore and backup app, cant restore files onto my new hard drive! Tech Support

dell hard drive failure (who'd a thought) backed up files using windows restore and backup app, cant restore files onto my new hard drive!

ok, so i am on my second, no, THIRD hard drive.
i own a dell studio 1735 laptop, one year old.
vista crashed 2 days ago with a stop code 21a.
the hard drive was toast, so it was replaced, and everything was reintalled so it was like getting a fresh laptop.
so its totally clear of all files.


after the first hard drive failure, i began backing up the files to a external hard drive using the "Backup and restore center" because i learned my lesson.

since then ive backed up the system about 8 times.


im not sure if this fourm supports img codes, i would post up pics of the steps i take, so let me know if i can.

anyway

so, first step.

1) start/ control panel/system and matinence/backup and restore center
2) restore files
3) here is the probelm i encounter...
the follow is what the window displays:

[what do you want to restore?]
[o files form the latest backup] (gray and unselectable)
[o files from an older backup] (gray and unselectable)
[ ! there are no backups available on this computer]
next is in gray and unselectable.


so...
how do i get all "my documents" my pictures, my programs i loaded...
im no wiz with computers, but im not dumb.

that being said, can i get some help? and let me know how to post pics, because i can offer screen shots.

thanks.

Anwsers to the Problem dell hard drive failure (who'd a thought) backed up files using windows restore and backup app, cant restore files onto my new hard drive!

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This particular error can easily be resolved with a few simple steps. However, if you are not confident in your ability to use the methods below or they do not fully remove the issue on your computer, you may want to seek the assistance of a qualified repair technician who is well versed in fixing dell hard drive failure (who'd a thought) backed up files using windows restore and backup app, cant restore files onto my new hard drive!.

  1. Back-up the Registry of your operating system.
  2. Find the Registry Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]
  3. Note: this Registry Key should already exist, if it does not exist, create it.
  4. Create a brand new DWORD Value that is named AllowOsUpdate
  5. Set the Value to 0x00000001.
  6. Close and reopen your Control Panel.
  7. Restart the Microsoft Windows.

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