Cannot Install KB2957689 (Error Code 800F0922)
I am attempting to apply the latest round of updates for Windows 8.1.
The system is an ASUS P1801 All-in-One with i7-3770K processor, a Samsung 840 Series 512GB SSD and an nVidia 730M video card with 2GB of video RAM.
FWIW, the system experienced some problems
with updates back in April that required a lengthy intervention from Microsoft (ticket number available upon request.) Those problems seemed to be rooted in a general problem with core component corruption within Windows.
That corruption had damaged the administrative
account I was using and repair of that as well as a general repair of Windows itself fixed the issue with those updates.
As to the problem encountered earlier today - it seems that all the updates finally were able to be installed EXCEPT for:
Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2957689)
Installation date: 6/10/2014 2:00 PM
Installation status: Failed
Error details: Code 800F0922
Update type: Important
Installing the other updates (approximately 20 or 21 including one optional - the others were all listed as "Important") had to be in a series of steps.
When I tried to install all at once it failed after installing 13 Important updates.
I then installed
the remaining updates by ones and twos until they all installed except for the above noted Internet Explorer 11 update.
I have read a bit on the error code (800F0922) and some seem to be writing that re-installing Windows fixed the issue but first, I don't want to have to do that unless there is no option, and second, this approach was in reference to another KB and not the
one listed above.
I also read the MS14-035 document that concerns the installation of KB2857689 itself and it stated that update KB2919355 or KB2929347 must be present in order to install KB2957689 successfully.
I have confirmed that KB2919355 has been successfully installed but still no joy in stalling KB2957689.
Any thoughts on the above issue and how to approach it?
Thanks in advance,
Solutions to the Problem Cannot Install KB2957689 (Error Code 800F0922)
I'm sorry to chime in here...
since the instructions by Srimadhwa will certainly help in most of the cases.
But I was having the exact same issue and it was caused by my HIPS program (Online Armor).
Following the provided methods above didn't really help here since Online Armor didn't really allow itself to be "fully" disabled (for obvious reasons), so temporary uninstalling Online Armor was the only option here.
And after uninstalling, this KB installed
fine this time.
So, *just in case*, if you have Online Armor installed - that might be the cause.
I already reported this to the Online Armor support people.
Just my 2cts :-)
Manually editing the Windows registry to fix Error Cannot Install KB2957689 (Error Code 800F0922)
Caution: Unless you an advanced computer user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
- Click the Start button.
- Type "command" in the search box... DO NOT hit ENTER yet!
- While holding CTRL-Shift on your keyboard, hit ENTER.
- You will be prompted with a permission dialog box.
- Click Yes.
- A black box will open with a blinking cursor.
- Type "regedit" and hit ENTER.
- In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
- From the File menu, choose Export.
- In the Save In list, select the folder where you want to save the Windows Operating System backup key.
- In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
- In the Export Range box, be sure that "Selected branch" is selected.
- Click Save.
- The file is then saved with a .reg file extension.
- You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.
Another Safe way to Repair the Problem: Cannot Install KB2957689 (Error Code 800F0922):
How to Fix Cannot Install KB2957689 (Error Code 800F0922) with SmartPCFixer?
1. Download Error Fixer . Install it on your computer. Click Scan, and it will perform a scan for your computer. The errors will be shown in the scan result.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.
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