Wednesday, September 21, 2016

Solution to Problem: Computer crashes when it sleeps, I log off, switch user or when screen saver starts

Computer crashes when it sleeps, I log off, switch user or when screen saver starts

Problem started when I had Windows Vista but persists after Windows 7 32-bit update was installed.

The screen turns black when
     Log off
     Switch user
     screen saver starts.

At this point, there is nothing I can do but to shut down by clicking at the button

I have read this is a known issue and I have done what has been suggested to other users:
Windows software is up to date
All computer drivers are up to date
I already uninstalled Bonjour (Apple)

The issue persists when performing a clean boot

Anwsers to the Problem Computer crashes when it sleeps, I log off, switch user or when screen saver starts

Download Error Fixer (Free)

Hi MayetV,
·         Do you get any error message?
·         Have you installed the latest display/graphics card driver by downloading it from its manufacturer's website?
Follow these methods.
Method 1: Update the latest chipset drivers and BIOS (Basic input/output system) firmware from the manufacturer’s website.
BIOS: frequently asked questions
Update a driver for hardware that isn't working properly
Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly.
Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved.
Modifications of the settings are at your own risk. 
Method 2: Check event viewer for any related event logs.
What information appears in event logs (Event Viewer)?
For reference:
Ways to improve your computer's performance

This particular error can easily be resolved with a few simple steps. However, if you are not confident in your ability to use the methods below or they do not fully remove the issue on your computer, you may want to seek the assistance of a qualified repair technician who is well versed in fixing Computer crashes when it sleeps, I log off, switch user or when screen saver starts.

  1. Back-up the Registry of your operating system.
  2. Find the Registry Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]
  3. Note: this Registry Key should already exist, if it does not exist, create it.
  4. Create a brand new DWORD Value that is named AllowOsUpdate
  5. Set the Value to 0x00000001.
  6. Close and reopen your Control Panel.
  7. Restart the Microsoft Windows.

Another Safe way to Repair the Problem: Computer crashes when it sleeps, I log off, switch user or when screen saver starts:

How to Fix Computer crashes when it sleeps, I log off, switch user or when screen saver starts with SmartPCFixer?

1. Download SmartPCFixer. Install it on your system.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.

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